Job brief
We are looking for a dynamic Workplace Experience Manager to take ownership of our office ecosystem and elevate the daily environment for our growing team. You will serve as the primary point of contact for building operations, leading facility improvement projects and managing relationships with property managers and essential service vendors. This role offers the unique opportunity to blend technical facility management with experience-focused hospitality, ensuring our office remains a safe, efficient, and inspiring place to work. If you are a proactive problem-solver with a passion for creating seamless, technology-enabled workspaces, we would love to hear from you.
Key highlights
- Manage end-to-end building maintenance operations, including HVAC, electrical, and plumbing systems, to ensure 99.9% uptime for all site infrastructure.
- Utilize CMMS software to track, prioritize, and resolve maintenance requests while maintaining detailed logs for facility compliance reporting.
- Oversee the performance of third-party vendors and contractors, ensuring all service-level agreements (SLAs) are met according to budget expectations.
- Develop and execute preventive maintenance schedules to extend the lifecycle of critical building assets and reduce emergency equipment downtime.
What is a Workplace Experience Manager?
A Workplace Experience Manager is a strategic facilities professional who bridges the gap between physical office infrastructure and the human experience. By integrating facility management, space planning, and service-level optimization, a Workplace Experience Manager ensures that building systems—from climate control to smart-office connectivity—function seamlessly to support productivity. They are instrumental in managing vendor partnerships and facility compliance, turning standard building operations into an intentional, high-performance environment that reflects organizational culture.
What does a Workplace Experience Manager do?
A Workplace Experience Manager balances operational maintenance with the nuanced needs of an active office population on a daily basis. They monitor CMMS platforms to track preventive maintenance tasks, coordinate with HVAC and electrical technicians to resolve service tickets, and oversee space optimization efforts using workplace utilization data. By managing budgets for office amenities and collaborating with IT and HR teams, they ensure that every touchpoint—from building security protocols to workplace ergonomics—is aligned with safety, compliance, and user comfort standards.
Key responsibilities
- Manage end-to-end building maintenance operations, including HVAC, electrical, and plumbing systems, to ensure 99.9% uptime for all site infrastructure.
- Utilize CMMS software to track, prioritize, and resolve maintenance requests while maintaining detailed logs for facility compliance reporting.
- Oversee the performance of third-party vendors and contractors, ensuring all service-level agreements (SLAs) are met according to budget expectations.
- Develop and execute preventive maintenance schedules to extend the lifecycle of critical building assets and reduce emergency equipment downtime.
- Analyze office utilization and foot traffic data to recommend layout adjustments or infrastructure improvements that enhance team productivity.
- Maintain strict adherence to local building codes, OSHA regulations, and environmental health and safety (EHS) protocols across all facilities.
- Coordinate with IT and building management to integrate smart-office technologies that simplify access, security, and climate control for onsite staff.
- Administer the annual facilities budget, tracking operational expenses and inventory to optimize resource allocation for site-wide improvement projects.
Requirements and skills
- 3+ years of experience in workplace management, facilities operations, or property management within a corporate environment.
- Proficiency in utilizing Computerized Maintenance Management Systems (CMMS) like Fiix, UpKeep, or similar facility tracking software.
- In-depth technical knowledge of building systems, including HVAC, fire/life safety, lighting controls, and electrical distribution.
- Certified Facility Manager (CFM) or Facility Management Professional (FMP) designation from IFMA is strongly preferred.
- Demonstrated ability to negotiate contracts and manage performance metrics with a diverse portfolio of facility service vendors.
- Strong understanding of OSHA compliance, ADA accessibility requirements, and regional building health and safety codes.
- Advanced problem-solving skills with the ability to manage competing priorities during building-wide emergencies or maintenance crises.
- Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field, or equivalent hands-on experience.
FAQs
What does a Workplace Experience Manager do?
A Workplace Experience Manager oversees the physical and operational health of an office, ensuring that facilities function flawlessly to support the people using them. They manage building infrastructure, maintenance schedules, and third-party service providers while focusing on enhancing the day-to-day environment. Their goal is to create a seamless workplace where safety, compliance, and user comfort are prioritized.
What skills are needed for a Workplace Experience Manager?
Essential skills for a Workplace Experience Manager include proficiency in CMMS software for maintenance tracking, deep knowledge of building systems like HVAC and electrical, and strong vendor management capabilities. Additionally, they need the ability to navigate safety compliance regulations, interpret spatial data to optimize office layouts, and communicate effectively with stakeholders across the organization.
How does a Workplace Experience Manager differ from a traditional Facilities Manager?
While both roles focus on building maintenance and infrastructure, a Workplace Experience Manager places a heavier emphasis on the 'human' side of the office. They do not just fix broken systems; they proactively curate the office environment to improve employee experience, comfort, and productivity. They act as a hybrid between a technical facility expert and an office hospitality lead.
Why is the role of a Workplace Experience Manager important to a company?
This role is vital because it directly impacts the efficiency and morale of the entire workforce. By ensuring that the workspace is safe, compliant, and well-maintained, a Workplace Experience Manager prevents operational disruptions and supports a positive corporate culture. They protect the company's physical assets while ensuring the work environment remains an asset rather than a distraction.