Job brief
We are looking for a detail-oriented Facilities Support Specialist to join our facilities management team and ensure our workplace remains safe, productive, and well-maintained. You will serve as the primary point of contact for building-related issues, managing everything from vendor logistics to critical preventive maintenance schedules. In this role, you will have the opportunity to implement operational improvements that directly impact the daily experience of our staff and the efficiency of our assets. If you are passionate about building operations and possess a strong technical aptitude for facility systems, we invite you to apply and help us maintain an environment of excellence.
Key highlights
- Execute preventive maintenance programs for HVAC, lighting, and electrical systems to minimize downtime and ensure continuous building operational performance.
- Manage daily work orders through CMMS platforms, prioritizing service requests based on urgency, safety impact, and facility-wide operational requirements.
- Coordinate with third-party vendors and contractors for specialized facility repairs, ensuring all service level agreements and safety protocols are strictly followed.
- Conduct recurring facility walkthroughs and safety audits to identify potential hazards, code violations, or aesthetic improvements required for the workplace.
What is a Facilities Support Specialist?
A Facilities Support Specialist is a critical operations professional responsible for maintaining the physical infrastructure, safety systems, and daily functionality of corporate environments. By utilizing Computerized Maintenance Management Systems (CMMS) and building automation platforms, a Facilities Support Specialist ensures that HVAC, electrical, and plumbing systems meet operational standards. Their work is essential for mitigating facility risks, maintaining strict compliance with OSHA and local building codes, and providing a seamless physical environment for all occupants.
What does a Facilities Support Specialist do?
On a daily basis, a Facilities Support Specialist monitors building management systems (BMS) to identify equipment anomalies and coordinates preventive maintenance tasks with internal teams and external contractors. They manage work order ticketing through software like Corrigo or NetFacilities, track asset lifecycles, and conduct regular site inspections to ensure compliance with safety and health regulations. Additionally, they facilitate space planning requests, manage vendor onsite visits, and prepare operational reports to support budget optimization and infrastructure reliability improvements.
Key responsibilities
- Execute preventive maintenance programs for HVAC, lighting, and electrical systems to minimize downtime and ensure continuous building operational performance.
- Manage daily work orders through CMMS platforms, prioritizing service requests based on urgency, safety impact, and facility-wide operational requirements.
- Coordinate with third-party vendors and contractors for specialized facility repairs, ensuring all service level agreements and safety protocols are strictly followed.
- Conduct recurring facility walkthroughs and safety audits to identify potential hazards, code violations, or aesthetic improvements required for the workplace.
- Maintain accurate records of equipment service history, building certifications, and safety inspection logs to support regulatory and environmental compliance.
- Support space management and departmental moves by coordinating furniture assembly, floor plan updates, and ergonomic equipment installations for employees.
- Monitor utility usage and inventory levels for office supplies and spare parts to optimize resource utilization and departmental budget performance.
- Respond to facility emergencies and infrastructure malfunctions, serving as a primary point of escalation for building security and life-safety systems.
Requirements and skills
- Minimum of 3 years of experience in facilities management, property maintenance, or building operations within a professional office or campus environment.
- Proficiency in utilizing CMMS software (e.g., Fiix, UpKeep, or ServiceChannel) to track maintenance logs, work orders, and asset performance data.
- Solid understanding of OSHA workplace safety regulations, fire life safety standards, and local building codes, preferably supported by a CFM or FMP certification.
- Hands-on experience monitoring Building Management Systems (BMS) to troubleshoot environmental controls and energy management issues efficiently.
- Strong ability to interpret blueprints, schematic drawings, and operation manuals for various building systems and mechanical equipment.
- Proven track record of managing vendor relationships, including scheduling maintenance visits, verifying insurance certificates, and validating invoices for accuracy.
- Excellent diagnostic skills to differentiate between routine maintenance issues and critical system failures requiring immediate professional intervention.
- Demonstrated ability to translate technical facility requirements into clear, actionable updates for office management and senior leadership stakeholders.
FAQs
What does a Facilities Support Specialist do?
A Facilities Support Specialist is responsible for the ongoing maintenance and operational health of a building or campus. Their tasks include managing work order systems, overseeing contractor performance, ensuring compliance with safety and environmental codes, and performing routine inspections of critical building systems like HVAC and electrical infrastructure.
What skills are required to be a Facilities Support Specialist?
Successful specialists require proficiency in CMMS software for tracking work, knowledge of building systems, and a strong understanding of OSHA safety standards. Additionally, essential skills include vendor management, diagnostic troubleshooting, budget tracking, and the ability to interpret technical documentation like building blueprints and equipment manuals.
Who does a Facilities Support Specialist work with regularly?
They operate at the intersection of several teams, working closely with maintenance technicians, external contractors, and property managers. Furthermore, they support office managers and employees by resolving environment-related issues and collaborate with procurement teams to manage inventory and vendor contracts.
Why is a Facilities Support Specialist role important for an organization?
This role is vital because it directly impacts the safety, productivity, and professional image of the workplace. By ensuring that facilities remain compliant, well-maintained, and operationally efficient, a Facilities Support Specialist prevents costly emergency repairs and creates a reliable environment that fosters employee engagement and business continuity.