Technical Trainer job description

Job brief

We are seeking an experienced Technical Trainer to lead our technology enablement initiatives and empower our teams with the skills needed to excel in our evolving digital landscape. In this role, you will design and deliver comprehensive training programs for software implementations, technical processes, and emerging technologies while working closely with our IT, product, and operations teams. You will create engaging learning experiences that transform complex technical concepts into practical, actionable knowledge that drives productivity and innovation. If you are passionate about technology education and thrive in environments where learning directly impacts business outcomes, this role offers the opportunity to make a significant impact.

What is a Technical Trainer?

A Technical Trainer is a specialized learning professional who develops and delivers technology-focused training programs for software, systems, and technical processes within organizations. Working with platforms such as Articulate 360, Adobe Captivate, and Moodle, Technical Trainers create hands-on learning experiences that bridge the gap between complex technical concepts and practical workplace application. Their expertise combines instructional design principles with deep technical knowledge, enabling teams to master new technologies, comply with technical standards, and drive digital transformation initiatives across the enterprise.

What does a Technical Trainer do?

A Technical Trainer conducts live virtual and in-person training sessions on software applications, develops interactive e-learning modules using authoring tools like Storyline and Camtasia, and creates technical documentation and user guides for complex systems. They collaborate with IT teams, product managers, and subject matter experts to design curriculum for software rollouts, API integrations, and cybersecurity protocols. Technical Trainers also manage learning management systems (LMS), track competency assessments, and provide ongoing support through help desk integration and follow-up coaching sessions to ensure knowledge retention and skill application.

Key responsibilities

• Design and develop technical training curricula for software applications, APIs, databases, and enterprise systems using adult learning methodologies and competency-based frameworks
• Create interactive e-learning modules and simulations using Articulate Storyline, Adobe Captivate, or similar authoring tools with embedded assessments and progress tracking
• Deliver hands-on training sessions for technical teams on platforms such as Salesforce, ServiceNow, Microsoft Azure, or custom enterprise applications through virtual labs and sandbox environments
• Collaborate with DevOps and IT teams to design training programs for CI/CD pipelines, cloud migrations, and cybersecurity protocols that ensure compliance and operational excellence
• Manage learning management systems including Cornerstone OnDemand, Workday Learning, or Blackboard to track learner progress, generate analytics reports, and optimize course effectiveness
• Conduct technical skills assessments and certification programs to validate competencies in programming languages, system administration, and specialized software tools
• Develop comprehensive technical documentation, quick reference guides, and video tutorials using tools like Camtasia, Loom, and Confluence for ongoing learning support
• Partner with product teams during software releases to create user adoption training that accelerates feature utilization and reduces support ticket volume

Requirements and skills

• Bachelor's degree in Information Technology, Computer Science, Education Technology, or related technical field with focus on adult learning principles
• 3+ years of experience developing technical training programs using authoring tools such as Articulate 360, Adobe Captivate, or Lectora with demonstrated proficiency in SCORM and xAPI standards
• Hands-on experience with learning management systems including Cornerstone OnDemand, Moodle, or Canvas, including course administration, analytics reporting, and integration capabilities
• Technical background with working knowledge of programming concepts, database fundamentals, cloud platforms (AWS, Azure, GCP), and enterprise software architectures
• Proficiency in video production and screen recording tools such as Camtasia, Adobe Premiere Pro, or OBS Studio for creating engaging multimedia learning content
• Experience conducting virtual training sessions using platforms like Zoom, Microsoft Teams, or WebEx with interactive features including breakout rooms, polls, and whiteboarding
• Industry certifications such as Certified Professional in Learning and Performance (CPLP), CompTIA CTT+, or vendor-specific training certifications (Microsoft Certified Trainer, Salesforce Certified Administrator)
• Strong analytical skills to interpret learning analytics, measure training ROI, and optimize curriculum based on performance metrics and learner feedback data

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