Job brief
We are seeking an experienced Behavioral Skills Trainer to join our talent development team and transform how our employees communicate, collaborate, and lead across our organization. In this role, you will design and facilitate high-impact soft skills training programs that directly improve manager effectiveness, reduce workplace conflicts, and strengthen team cohesion for over 500 employees across multiple locations. You'll work closely with our CHRO, department heads, and external coaching partners to create behavioral change initiatives that align with our culture transformation goals. If you're passionate about human psychology, experiential learning, and helping people unlock their interpersonal potential, this is your opportunity to make a lasting impact.
Key highlights
- Design and facilitate behavioral skills workshops on emotional intelligence, difficult conversations, influence and persuasion, and conflict resolution using experiential learning methodologies and adult learning principles
- Conduct individual coaching sessions with employees struggling with interpersonal effectiveness, using techniques from cognitive behavioral therapy, neuro-linguistic programming, and solution-focused coaching approaches
- Partner with HR business partners and department leaders to diagnose team dynamics issues and design targeted interventions that improve communication patterns and collaborative effectiveness
- Facilitate leadership development programs for first-time managers and senior executives, covering topics like psychological safety, inclusive leadership, and giving constructive feedback
What is a Behavioral Skills Trainer?
A Behavioral Skills Trainer is a specialized learning and development professional who focuses on improving employees' interpersonal competencies, emotional intelligence, and behavioral effectiveness within organizational settings. Working with psychological assessment tools like DISC, Myers-Briggs, and 360-degree feedback platforms, Behavioral Skills Trainers design experiential learning programs that address communication patterns, conflict resolution, leadership presence, and team dynamics. Their expertise in adult learning theory, cognitive behavioral techniques, and organizational psychology enables them to create measurable improvements in workplace relationships, employee engagement, and leadership effectiveness across diverse corporate environments.
What does a Behavioral Skills Trainer do?
A Behavioral Skills Trainer conducts interactive workshops on topics like active listening, assertiveness, emotional regulation, and cross-cultural communication using role-playing exercises, case studies, and behavioral simulations. They facilitate leadership development cohorts, deliver coaching conversations with individual employees, and partner with HR business partners to address specific team dynamics or performance issues. Daily activities include designing custom training curricula using authoring tools like Articulate Storyline or Adobe Captivate, analyzing pre- and post-training behavioral assessments through platforms like Cornerstone OnDemand or Workday Learning, and delivering virtual sessions via Zoom, WebEx, or Microsoft Teams with breakout room activities and collaborative whiteboards.
Key responsibilities
- Design and facilitate behavioral skills workshops on emotional intelligence, difficult conversations, influence and persuasion, and conflict resolution using experiential learning methodologies and adult learning principles
- Develop customized soft skills curricula for emerging leaders, senior managers, and high-potential employees using needs assessment data from 360-degree feedback tools and performance review insights
- Conduct individual coaching sessions with employees struggling with interpersonal effectiveness, using techniques from cognitive behavioral therapy, neuro-linguistic programming, and solution-focused coaching approaches
- Partner with HR business partners and department leaders to diagnose team dynamics issues and design targeted interventions that improve communication patterns and collaborative effectiveness
- Create interactive e-learning modules and microlearning content using authoring tools like Articulate Storyline, Camtasia, or Adobe Captivate, incorporating video scenarios and branching simulations
- Facilitate leadership development programs for first-time managers and senior executives, covering topics like psychological safety, inclusive leadership, and giving constructive feedback
- Measure training effectiveness through pre/post behavioral assessments, 90-day follow-up surveys, and manager observation tools, reporting ROI metrics to senior leadership and L&D stakeholders
- Research emerging trends in behavioral science, positive psychology, and workplace learning to continuously enhance program design and incorporate evidence-based practices into training delivery
Requirements and skills
- Bachelor's degree in Psychology, Organizational Development, Human Resources, or related field, with certifications in behavioral assessment tools like DISC, Myers-Briggs Type Indicator, or Emotional Intelligence 2.0
- 3+ years of experience designing and delivering soft skills training programs, with demonstrated expertise in facilitation techniques, group dynamics, and adult learning theory
- Proficiency with learning management systems like Cornerstone OnDemand, Workday Learning, or Docebo, and authoring tools such as Articulate Storyline, Adobe Captivate, or Camtasia for content creation
- Strong background in coaching methodologies and behavioral change techniques, with certifications from ICF, Center for Creative Leadership, or similar professional coaching organizations preferred
- Experience conducting 360-degree feedback processes, personality assessments, and competency-based evaluations using platforms like Korn Ferry, Hogan Assessments, or CliftonStrengths
- Excellent presentation and facilitation skills with ability to engage diverse audiences from entry-level employees to C-suite executives in both virtual and in-person training environments
- Knowledge of organizational psychology principles, change management frameworks like ADKAR or Kotter's 8-Step Process, and familiarity with diversity, equity, and inclusion training best practices
- Analytical skills to interpret behavioral data, calculate training ROI through Kirkpatrick Level 3 and 4 evaluation methods, and present impact metrics to senior leadership stakeholders
FAQs
What does a Behavioral Skills Trainer do on a daily basis?
A Behavioral Skills Trainer spends their day facilitating interactive workshops on topics like emotional intelligence, conflict resolution, and communication skills, using role-playing exercises, case studies, and behavioral simulations. They conduct one-on-one coaching sessions with employees who need interpersonal development, analyze behavioral assessment data from tools like DISC or 360-degree feedback, and collaborate with HR partners to design custom training solutions for specific team challenges. Much of their time involves creating engaging learning content using authoring tools like Articulate Storyline, delivering virtual training sessions via platforms like Zoom or WebEx, and measuring the effectiveness of their programs through follow-up surveys and behavioral observation tools.
What qualifications do you need to become a Behavioral Skills Trainer?
Most Behavioral Skills Trainers hold a bachelor's degree in Psychology, Organizational Development, Human Resources, or a related field, along with professional certifications in behavioral assessment tools like DISC, Myers-Briggs, or Emotional Intelligence 2.0. Many also pursue coaching certifications from organizations like the International Coach Federation (ICF) or specialized training in adult learning principles and instructional design. Key qualifications include 3+ years of experience in corporate training or organizational development, proficiency with learning management systems and e-learning authoring tools, and demonstrated expertise in facilitation and group dynamics. Advanced certifications in areas like change management, diversity and inclusion, or specific coaching methodologies can significantly enhance career prospects.
What's the career path for a Behavioral Skills Trainer?
Behavioral Skills Trainers typically advance to senior training roles, becoming Lead Learning Specialists or Training Managers who oversee entire soft skills curricula and manage teams of trainers. Many transition into broader organizational development roles, working as OD Consultants or Culture Transformation Specialists who design large-scale behavioral change initiatives. Some pursue internal consulting positions as HR Business Partners or Employee Experience Managers, while others become external consultants or executive coaches, leveraging their behavioral expertise to serve multiple client organizations. Advanced career paths include Chief Learning Officer positions, VP of Talent Development roles, or starting their own training consultancy focused on leadership development and organizational psychology.
Why are Behavioral Skills Trainers important to organizations?
Behavioral Skills Trainers are essential because they directly impact employee engagement, productivity, and retention by improving interpersonal effectiveness and emotional intelligence across the workforce. Research shows that employees with strong behavioral skills are 58% more likely to be high performers, while managers with emotional intelligence training reduce turnover by up to 25% in their teams. These professionals help organizations navigate complex workplace dynamics, reduce conflicts that drain productivity, and develop the leadership pipeline needed for sustainable growth. In today's collaborative work environment, where technical skills are table stakes, the ability to communicate effectively, manage emotions, and influence others has become a critical competitive advantage that Behavioral Skills Trainers help cultivate throughout the organization.