Systems Training Specialist job description

Job brief

We are seeking an experienced Systems Training Specialist to join our corporate learning team and drive technology adoption across our organization of 1,500+ employees. In this role, you will design comprehensive training programs for our enterprise software stack, create engaging e-learning experiences that reduce onboarding time by 40%, and support major system implementations that directly impact operational efficiency. You will partner closely with our IT, HR, and department leaders to ensure seamless technology transitions while building a culture of continuous learning and digital fluency. If you are passionate about transforming complex technical concepts into accessible learning experiences and thrive in a dynamic environment where your training initiatives drive measurable business outcomes, we want to hear from you.

What is a Systems Training Specialist?

A Systems Training Specialist is a learning technology professional who develops and implements training programs specifically focused on software systems, digital platforms, and technical processes within organizations. Working with learning management systems (LMS) like Cornerstone OnDemand, Blackboard Learn, or Moodle, Systems Training Specialists create interactive e-learning modules using authoring tools such as Articulate Storyline, Adobe Captivate, or Camtasia to ensure employees can effectively utilize enterprise software and technology platforms. Their expertise bridges the gap between complex technical systems and user adoption, driving organizational efficiency through structured learning experiences that reduce support tickets and increase software ROI.

What does a Systems Training Specialist do?

A Systems Training Specialist conducts needs assessments to identify technology skill gaps, then develops curriculum using instructional design frameworks like ADDIE or SAM to create engaging learning pathways. They facilitate virtual training sessions through platforms like Zoom, Microsoft Teams, or WebEx, deliver hands-on workshops for software implementations such as Salesforce, SAP, or Microsoft 365, and create video tutorials using screen recording tools like Loom or Snagit. Daily responsibilities include updating training content in response to software updates, analyzing learner data through LMS analytics to measure knowledge retention, and collaborating with IT teams and department heads to align training objectives with system rollouts and organizational change management initiatives.

Key responsibilities

• Design and develop interactive e-learning modules using Articulate Storyline, Adobe Captivate, or Camtasia for enterprise software training including CRM, ERP, and collaboration platforms
• Conduct comprehensive training needs assessments through surveys, interviews, and system usage analytics to identify skill gaps and prioritize learning initiatives
• Facilitate live virtual training sessions for software rollouts, system updates, and new user onboarding using WebEx, Zoom, or Microsoft Teams with audiences ranging from 5-50 participants
• Manage and optimize learning management systems (LMS) including Cornerstone OnDemand, Blackboard Learn, or Moodle to track learner progress, completion rates, and assessment scores
• Create detailed training documentation, quick reference guides, and video tutorials for complex software workflows using tools like Snagit, Loom, or OBS Studio
• Partner with IT teams and software vendors during system implementations to develop training strategies that ensure smooth user adoption and minimize support tickets
• Analyze learning data and post-training surveys to measure training effectiveness, knowledge retention, and business impact, presenting findings to leadership quarterly
• Maintain current certifications in learning technologies and instructional design methodologies while researching emerging trends in corporate digital learning and microlearning strategies

Requirements and skills

• Bachelor's degree in Instructional Design, Educational Technology, Training and Development, or related field with focus on corporate learning
• 3+ years of experience developing technology training programs using e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or Camtasia Studio
• Proficiency in learning management systems (LMS) administration including Cornerstone OnDemand, Blackboard Learn, Moodle, or similar enterprise platforms
• Strong understanding of ADDIE, SAM, or other instructional design frameworks combined with adult learning principles and competency-based training models
• Experience with video production and editing software including Snagit, Loom, OBS Studio, or Adobe Premiere Pro for creating engaging multimedia training content
• Demonstrated ability to facilitate virtual training sessions and webinars using platforms like Zoom, WebEx, Microsoft Teams, or GoToWebinar for technical audiences
• Professional certification in instructional design (ATD, ISPI) or learning technologies (Adobe Certified Expert, Articulate Certified) preferred but not required
• Excellent analytical skills to interpret learner data, completion rates, and assessment results to continuously improve training effectiveness and measure ROI

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