Job brief
We are seeking an experienced Learning Operations Manager to lead the operational excellence of our corporate learning programs and drive measurable improvements in workforce capability. In this role, you will manage our learning technology stack, design data-driven training pathways, and partner with business leaders to align L&D initiatives with strategic workforce goals. You'll have the opportunity to scale our learning operations across multiple sites, implement cutting-edge learning technologies, and directly impact employee engagement and performance through innovative program design. If you're passionate about combining learning science with operational efficiency to create world-class development experiences, this role offers the platform to make a significant organizational impact.
Key highlights
- Optimize learning management systems and integrate learning technologies like Cornerstone OnDemand, Workday Learning, or Canvas to streamline training delivery and reporting
- Design competency-based learning pathways using instructional design models such as ADDIE, SAM, or Bloom's Taxonomy to address identified skill gaps
- Analyze learning analytics and training ROI metrics through Power BI or Tableau dashboards to demonstrate program effectiveness and optimize future initiatives
- Develop interactive e-learning content using Articulate 360, Adobe Captivate, or similar authoring tools to create engaging, SCORM-compliant training modules
What is a Learning Operations Manager?
A Learning Operations Manager is a specialized professional who architects and operationalizes enterprise learning ecosystems to maximize employee development and organizational performance. Working with learning management systems (LMS) like Cornerstone OnDemand, SAP SuccessFactors, or Workday Learning, Learning Operations Managers combine instructional design expertise with data analytics to create scalable training programs that deliver measurable business impact. They bridge the gap between L&D strategy and execution, ensuring learning initiatives align with workforce planning, compliance requirements, and performance improvement goals across multi-site operations.
What does a Learning Operations Manager do?
A Learning Operations Manager spends their day analyzing learning data through LMS dashboards and learning analytics platforms like Degreed or Pluralsight to identify skill gaps and optimize training effectiveness. They collaborate with subject matter experts to develop SCORM-compliant e-learning modules using authoring tools such as Articulate 360, Adobe Captivate, or Camtasia, while managing training calendars, instructor resources, and learner cohorts across multiple locations. They also conduct needs assessments with department heads, track completion rates and assessment scores, and prepare ROI reports for C-suite stakeholders demonstrating how learning initiatives reduce turnover, improve productivity metrics, and support succession planning efforts.
Key responsibilities
- Optimize learning management systems and integrate learning technologies like Cornerstone OnDemand, Workday Learning, or Canvas to streamline training delivery and reporting
- Design competency-based learning pathways using instructional design models such as ADDIE, SAM, or Bloom's Taxonomy to address identified skill gaps
- Develop interactive e-learning content using Articulate 360, Adobe Captivate, or similar authoring tools to create engaging, SCORM-compliant training modules
- Analyze learning analytics and training ROI metrics through Power BI or Tableau dashboards to demonstrate program effectiveness and optimize future initiatives
- Coordinate instructor-led training schedules, virtual classroom sessions, and blended learning experiences across multiple locations and time zones
- Implement learning measurement strategies including Kirkpatrick Level 1-4 evaluations, skills assessments, and performance impact studies
- Manage vendor relationships with external training providers, content libraries like LinkedIn Learning or Udemy Business, and certification bodies
- Lead learning operations workflows including course catalog management, learner enrollment automation, and compliance training tracking for regulatory requirements
Requirements and skills
- Bachelor's degree in Instructional Design, Education, Human Resources, or related field with emphasis on adult learning theory and curriculum development
- 3+ years of hands-on experience managing enterprise learning management systems such as Cornerstone OnDemand, SAP SuccessFactors, Workday Learning, or similar platforms
- Proficiency in e-learning authoring tools including Articulate 360 Suite, Adobe Captivate, Camtasia, or Lectora for creating interactive multimedia training content
- Demonstrated expertise in learning analytics and reporting using tools like Power BI, Tableau, or native LMS reporting to measure training effectiveness and ROI
- Professional certification such as CPLP (Certified Professional in Learning and Performance), CPTD (Certified Professional in Talent Development), or instructional design credentials
- Strong project management skills with experience using tools like Asana, Monday.com, or Microsoft Project to coordinate multi-stakeholder learning initiatives
- Knowledge of SCORM, xAPI (Tin Can), and other e-learning standards for content interoperability and tracking across multiple learning platforms
- Ability to facilitate virtual and in-person training sessions for diverse audiences while adapting content delivery methods for different learning styles and technical skill levels
FAQs
What does a Learning Operations Manager do on a daily basis?
A Learning Operations Manager focuses on the operational side of corporate training programs, spending their day managing learning management systems, analyzing training data, and optimizing learning processes. They work extensively with LMS platforms like Cornerstone OnDemand or Workday Learning to track learner progress, generate compliance reports, and troubleshoot technical issues. Daily tasks include reviewing learning analytics dashboards, coordinating with instructional designers and subject matter experts, managing training schedules and resources, and collaborating with department heads to ensure learning initiatives align with business needs and performance goals.
What skills and qualifications are required for a Learning Operations Manager?
A Learning Operations Manager needs a combination of technical, analytical, and instructional design skills. Essential qualifications include experience with enterprise LMS platforms, proficiency in e-learning authoring tools like Articulate 360 or Adobe Captivate, and strong data analysis capabilities using tools like Power BI or Tableau. Most positions require a bachelor's degree in instructional design, education, or related field, plus professional certifications such as CPLP or CPTD. Strong project management skills, knowledge of SCORM and xAPI standards, and the ability to translate business requirements into effective learning solutions are also critical for success in this role.
How does a Learning Operations Manager differ from a traditional Training Manager?
A Learning Operations Manager focuses primarily on the systems, processes, and technology infrastructure that enable learning at scale, while a traditional Training Manager typically concentrates on content delivery and facilitation. Learning Operations Managers are more involved in learning technology management, data analytics, and process optimization — they ensure the learning ecosystem runs efficiently and can measure impact effectively. They work closely with learning analytics, manage vendor relationships with e-learning platforms, and design automated workflows for training delivery. This role requires stronger technical skills and systems thinking compared to traditional training roles that emphasize presentation and facilitation skills.
What is the career progression and salary range for Learning Operations Managers?
Learning Operations Managers typically earn between $75,000 to $120,000 annually, with senior-level positions and those in major metropolitan areas commanding higher salaries. Career progression often leads to roles such as Director of Learning Operations, Head of Learning Technology, or VP of Learning and Development. Many professionals advance by specializing in learning analytics, earning advanced certifications like CPLP or instructional design master's degrees, and gaining expertise in emerging learning technologies such as AI-powered learning platforms or VR training solutions. This role offers excellent growth potential as organizations increasingly recognize the strategic importance of optimized learning operations for workforce development and competitive advantage.