Field Training Specialist job description

Job brief

We are seeking an experienced Field Training Specialist to join our learning and development team and take ownership of training programs that directly impact our field operations across multiple regions. In this role, you will design engaging, practical training experiences for our sales representatives, service technicians, and field managers, ensuring they have the skills and knowledge needed to excel in dynamic customer-facing environments. You will travel to field locations, leverage cutting-edge learning technologies, and work closely with operational leaders to drive measurable improvements in performance and customer satisfaction. If you are passionate about hands-on learning, thrive in collaborative environments, and enjoy seeing immediate impact from your training initiatives, this opportunity is perfect for you.

What is a Field Training Specialist?

A Field Training Specialist is a corporate learning professional who develops and delivers specialized training programs for field-based employees, including sales teams, service technicians, and operational staff. Working extensively with mobile learning platforms, microlearning modules, and practical assessment tools, Field Training Specialists bridge the gap between classroom theory and real-world application in dynamic work environments. They leverage instructional design methodologies such as ADDIE and Kirkpatrick evaluation models to create training that directly impacts field performance, productivity, and customer satisfaction across distributed workforce locations.

What does a Field Training Specialist do?

A Field Training Specialist conducts on-site training sessions at field locations, develops mobile-responsive learning content using platforms like Articulate 360 or Adobe Captivate, and performs competency assessments to measure skill acquisition in real-world settings. They collaborate with regional managers, product teams, and subject matter experts to identify performance gaps and design targeted interventions such as job aids, simulation exercises, and peer coaching programs. Daily activities include updating training materials based on product launches or regulatory changes, analyzing learner data from LMS platforms like Cornerstone OnDemand or Workday Learning, and providing coaching support to field personnel through virtual check-ins and performance observations.

Key responsibilities

• Design and deliver field-specific training programs using adult learning principles, incorporating role-playing scenarios, hands-on simulations, and competency-based assessments
• Develop mobile-optimized learning content and microlearning modules using Articulate 360, Adobe Captivate, or similar authoring tools for just-in-time learning support
• Conduct on-site training sessions at field locations, adapting delivery methods to accommodate diverse learning styles and operational constraints
• Collaborate with regional managers, product marketing teams, and subject matter experts to identify performance gaps and design targeted training interventions
• Implement and manage learning management systems such as Cornerstone OnDemand, Workday Learning, or TalentLMS to track learner progress and completion rates
• Evaluate training effectiveness using Kirkpatrick's four-level evaluation model, analyzing performance metrics, customer satisfaction scores, and ROI data
• Create job aids, quick reference guides, and performance support tools that field personnel can access via mobile devices during customer interactions
• Facilitate train-the-trainer sessions for regional supervisors and lead field personnel to build internal training capacity and ensure program sustainability

Requirements and skills

• Bachelor's degree in Instructional Design, Human Resources, Education, or related field, with preference for ATD certification or similar professional credentials
• 3+ years of experience designing and delivering field training programs, with demonstrated expertise in adult learning principles and competency-based training methodologies
• Proficiency in e-learning authoring tools such as Articulate 360, Adobe Captivate, or Camtasia for creating interactive learning content and video-based training materials
• Experience with learning management systems including Cornerstone OnDemand, Workday Learning, TalentLMS, or similar platforms for content delivery and progress tracking
• Strong facilitation and presentation skills with ability to engage diverse audiences ranging from entry-level field personnel to senior regional managers
• Willingness to travel up to 40% to field locations for on-site training delivery, needs assessments, and performance observations
• Analytical skills to interpret learning data, performance metrics, and feedback surveys to continuously improve training program effectiveness
• Knowledge of mobile learning strategies, microlearning principles, and performance support systems optimized for field-based work environments

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