Job brief
We are seeking a detail-oriented Property Operations Manager to oversee our growing residential and commercial portfolio. In this role, you will be the engine behind our operational efficiency, managing everything from vendor procurement and capital project oversight to tenant lease lifecycle administration. You will have the opportunity to influence our investment strategy by providing actionable insights on market occupancy and expenditure patterns. If you are a proactive problem-solver who excels at balancing complex financial reporting with hands-on asset management, we invite you to join our team.
Key highlights
- Manage the end-to-end lease administration process, including new lease execution, renewal negotiations, and move-out reconciliation using industry-standard property management platforms.
- Monitor monthly P&L statements and operational budgets, identifying cost-saving opportunities and ensuring expenses align with quarterly financial forecasting targets.
- Oversee vendor and contractor relationships, negotiating service agreements for landscaping, janitorial, and emergency repair services to ensure high-quality output and competitive pricing.
- Ensure total compliance with Fair Housing laws, local building codes, and municipal ordinances by maintaining meticulous documentation and regular site audits.
What is a Property Operations Manager?
A Property Operations Manager is a strategic real estate professional responsible for the day-to-day functional efficiency and long-term financial health of an asset portfolio. By integrating property management software like Yardi or AppFolio with rigorous fiscal oversight, a Property Operations Manager ensures that operational workflows—from lease administration to capital expenditure tracking—are optimized for maximum net operating income (NOI). This role serves as the essential bridge between owners, on-site staff, and tenants, ensuring that the physical asset meets regulatory standards and market expectations.
What does a Property Operations Manager do?
A Property Operations Manager oversees the technical and administrative execution of property performance, including managing vendor service contracts, conducting periodic site inspections, and monitoring occupancy KPIs. They analyze market trends to adjust rental pricing strategies, review monthly P&L statements for budget variance, and troubleshoot tenant escalations to maintain high retention rates. Collaborating with maintenance teams, legal counsel, and asset managers, they execute operational upgrades and ensure adherence to local building codes, fire safety mandates, and Fair Housing regulations.
Key responsibilities
- Execute comprehensive property inspections and audit facility conditions to identify necessary preventative maintenance and capital improvement projects for asset value preservation.
- Manage the end-to-end lease administration process, including new lease execution, renewal negotiations, and move-out reconciliation using industry-standard property management platforms.
- Monitor monthly P&L statements and operational budgets, identifying cost-saving opportunities and ensuring expenses align with quarterly financial forecasting targets.
- Oversee vendor and contractor relationships, negotiating service agreements for landscaping, janitorial, and emergency repair services to ensure high-quality output and competitive pricing.
- Analyze local market rental data and vacancy rates to recommend strategic pricing adjustments and incentive programs that improve overall portfolio occupancy.
- Coordinate tenant communication strategies and resolve complex leasing disputes to maintain tenant satisfaction and drive lease renewal rates across the portfolio.
- Ensure total compliance with Fair Housing laws, local building codes, and municipal ordinances by maintaining meticulous documentation and regular site audits.
- Collaborate with the investment team to support the acquisition and transition process, including performing due diligence on operational expenses and service contract transfers.
Requirements and skills
- 3+ years of professional experience in property management, real estate operations, or asset management environments.
- Proficiency in enterprise property management software such as Yardi Voyager, AppFolio, or Entrata for reporting and database management.
- Demonstrated ability to interpret and manage complex financial documents, including balance sheets, cash flow statements, and rent rolls.
- Deep familiarity with local, state, and federal real estate regulations, including Fair Housing Act requirements and ADA compliance standards.
- Bachelor’s degree in Real Estate, Finance, Business Administration, or a related field; CPM or ARM certification is strongly preferred.
- Proven experience negotiating service contracts and managing third-party vendor relationships to ensure high-quality site maintenance.
- Strong technical aptitude for using CRM tools to track tenant interactions, work order statuses, and leasing pipelines effectively.
- Excellent capacity for explaining complex operational metrics and financial findings to stakeholders, owners, and non-technical staff members.
FAQs
What does a Property Operations Manager do?
A Property Operations Manager is responsible for the functional and financial performance of real estate assets. Their daily activities include overseeing maintenance schedules, managing tenant leases, auditing financial performance, and coordinating with vendors to ensure properties meet safety and quality standards.
What skills are required for a Property Operations Manager?
Essential skills include proficiency in property management software (like Yardi or AppFolio), deep knowledge of real estate finance (P&L management), familiarity with Fair Housing and local building regulations, and strong vendor management capabilities. Additionally, candidates must possess analytical skills to interpret market trends and vacancy data effectively.
Who does a Property Operations Manager work with?
They operate as a central point of contact between multiple stakeholders, including property owners, asset managers, on-site maintenance technicians, third-party contractors, legal counsel, and current or prospective tenants. This requires a balanced approach to relationship management, ensuring all parties remain aligned with the property’s operational goals.
Why is a Property Operations Manager important for real estate value?
This role is vital because it directly impacts the net operating income (NOI) and the physical longevity of an asset. By reducing operational waste, optimizing rental pricing based on market intelligence, and maintaining high tenant retention, a Property Operations Manager ensures that the property generates maximum returns for the investors.