Job brief
We are seeking a detail-oriented Community Association Manager to lead the operations of our residential portfolio and uphold the standards of our premier communities. You will partner with HOA boards to implement strategic maintenance plans, oversee fiscal budgets, and ensure seamless communication across all resident stakeholders. This is a high-impact position for an organized leader who enjoys navigating property regulations and driving operational excellence. If you are passionate about community stewardship and effective property governance, we invite you to apply.
Key highlights
- Facilitate HOA board meetings by preparing agendas, managing minutes, and providing regular status updates on ongoing maintenance projects.
- Perform routine site inspections to enforce community covenants and architectural guidelines, issuing violation notices to ensure neighborhood uniformity.
- Oversee the monthly financial cycle, including collection of HOA dues, processing of invoices, and variance analysis against annual budgets.
- Manage the insurance renewal process and ensure all association facilities comply with local building codes and safety regulations.
What is a Community Association Manager?
A Community Association Manager acts as the primary liaison between homeowners' associations (HOAs) or condo boards and the residents they serve. A skilled Community Association Manager balances complex financial oversight, vendor management, and physical property inspections to ensure community aesthetics and property values remain consistent. By implementing governance policies and managing service contracts, this role directly influences the long-term sustainability and operational efficiency of managed communities.
What does a Community Association Manager do?
A Community Association Manager facilitates board meetings, manages onsite maintenance teams, and audits service contracts with landscaping or security vendors. They utilize property management platforms like AppFolio or Buildium to track association dues, handle architectural change requests, and coordinate routine property inspections to ensure compliance with community covenants (CC&Rs). Additionally, they produce monthly financial reports for the board, track capital improvement budgets, and serve as the frontline for conflict resolution regarding community standards.
Key responsibilities
- Facilitate HOA board meetings by preparing agendas, managing minutes, and providing regular status updates on ongoing maintenance projects.
- Perform routine site inspections to enforce community covenants and architectural guidelines, issuing violation notices to ensure neighborhood uniformity.
- Coordinate with third-party vendors for landscape maintenance, pool service, and repairs, ensuring contract deliverables meet quality standards.
- Oversee the monthly financial cycle, including collection of HOA dues, processing of invoices, and variance analysis against annual budgets.
- Utilize property management software like AppFolio, TOPS, or Buildium to track resident communications and maintain accurate property data logs.
- Manage the insurance renewal process and ensure all association facilities comply with local building codes and safety regulations.
- Administer architectural change request processes, providing guidance to homeowners regarding community design standards and approval timelines.
- Resolve resident disputes and board inquiries professionally, documenting all correspondence to maintain compliance with association legal protocols.
Requirements and skills
- Professional certification such as CMCA (Certified Manager of Community Associations) or AMS (Association Management Specialist) preferred.
- Deep understanding of state-specific HOA laws, statutes, and governing documents including Articles of Incorporation and CC&Rs.
- Demonstrated ability to manage multi-million dollar annual operating and reserve budgets for residential associations.
- Proficiency in industry-standard software such as AppFolio, TOPS, Yardi, or Buildium for accounting and work order management.
- High level of technical literacy in Excel for financial reporting, including variance tracking and capital reserve planning.
- Proven experience facilitating board meetings and effectively navigating complex group dynamics and stakeholder conflicts.
- Bachelor's degree in Real Estate, Business Administration, Public Administration, or related fields is highly desirable.
- Ability to communicate technical maintenance and legal requirements clearly to volunteer board members and homeowners.
FAQs
What does a Community Association Manager do daily?
A Community Association Manager handles a variety of operational tasks including monitoring vendor performance, conducting site walkthroughs to ensure covenant compliance, and processing financial documentation. They also act as the primary point of contact for homeowners, addressing maintenance emergencies and questions about community rules. Additionally, they dedicate time to administrative tasks like drafting board meeting packets and managing community communication channels.
What qualifications are needed to become a Community Association Manager?
Successful candidates typically hold professional certifications such as the CMCA (Certified Manager of Community Associations) or AMS (Association Management Specialist). A background in property management, business administration, or real estate operations is essential for success. Employers also value proficiency in industry software like TOPS, AppFolio, or Buildium and a thorough understanding of state-specific statutes governing homeowners' associations.
Who does a Community Association Manager report to?
A Community Association Manager typically reports to the elected Board of Directors of the homeowners' association or condo board. While they answer to the board for policy decisions and budget approval, they also coordinate closely with the management company's leadership if they are an outsourced professional. This unique reporting structure requires the manager to be skilled at balancing the interests of board members with the practical needs of the association.
Why is a Community Association Manager important to property values?
The Community Association Manager is responsible for enforcing community standards, which directly impacts the visual appeal and long-term asset value of a neighborhood. By effectively managing reserve funds for capital improvements and ensuring timely maintenance of common areas, they prevent property degradation. Their professional handling of governance and resident relations helps maintain a stable, well-run environment that sustains homeowner investment over time.