Delivery Manager job description

Job brief

We are looking for a data-driven Delivery Manager to lead our logistics operations and scale our distribution capabilities. In this role, you will be the backbone of our supply chain, ensuring that every shipment arrives on time while identifying opportunities to optimize our regional carrier strategies. You will work closely with our warehouse and procurement teams to refine inventory flow and reduce operational waste across our multi-site distribution network. If you are a logistics expert who thrives in high-stakes environments and enjoys solving complex transportation puzzles, we want to hear from you.

What is a Delivery Manager?

A Delivery Manager is a specialized logistics professional responsible for orchestrating the flow of goods from procurement to final distribution. By leveraging advanced Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), a Delivery Manager ensures that complex supply chain networks operate with maximum efficiency and minimal overhead. This role is essential for maintaining high service levels, as they bridge the gap between carrier logistics, inventory accuracy, and the end-user delivery experience.

What does a Delivery Manager do?

A Delivery Manager coordinates daily shipment schedules, troubleshoots freight delays, and manages relationships with third-party logistics (3PL) providers to maintain delivery SLAs. They utilize data analytics tools like Tableau or Power BI to identify bottlenecks in the distribution lifecycle, implementing process improvements that optimize last-mile delivery costs. Beyond logistics, they work cross-functionally with warehouse supervisors and procurement teams to align inventory levels with fluctuating market demand.

Key responsibilities

• Manage daily shipment execution and route optimization using TMS platforms to ensure cost-effective delivery timelines are met.
• Analyze logistics KPIs such as OTIF (On-Time In-Full) performance and freight spend to identify actionable cost-saving opportunities.
• Oversee warehouse distribution workflows, ensuring that pick-and-pack operations remain synchronized with outbound transportation schedules.
• Coordinate with 3PL carriers and freight forwarders to resolve service failures and maintain consistent supply chain throughput.
• Maintain inventory accuracy records within the ERP system, reconciling physical stock counts with digital warehouse ledger data.
• Ensure total compliance with DOT regulations, customs documentation, and international shipping protocols to prevent border delays.
• Lead continuous improvement initiatives by mapping end-to-end logistics processes and eliminating redundancies in the distribution channel.
• Facilitate demand planning meetings by providing logistics capacity insights to the procurement and sales forecasting teams.

Requirements and skills

• Bachelor’s degree in Logistics, Supply Chain Management, Operations Research, or a relevant business discipline.
• 3+ years of professional experience in logistics management, transportation coordination, or complex warehouse operations.
• Demonstrated expertise using ERP software (e.g., SAP, NetSuite, or Oracle) and WMS/TMS platforms to track inventory and freight.
• Advanced proficiency in data analysis using Excel (Pivot tables, VLOOKUP) or BI tools to report on logistics performance metrics.
• Deep working knowledge of incoterms, customs compliance requirements, and regional transportation safety regulations.
• APICS Certified Supply Chain Professional (CSCP) or Six Sigma Green Belt certification is highly preferred for process optimization.
• Proven ability to negotiate service agreements with carriers and manage vendor relationships for improved freight rates.
• Strong technical aptitude for translating complex supply chain data into clear strategy reports for senior leadership stakeholders.

FAQs