Restaurant Supervisor job description

Job brief

We are looking for an energetic Restaurant Supervisor to lead our front-of-house team and elevate the dining experience for our guests. You will play a central role in driving operational efficiency, mentoring service staff, and maintaining the high standards that define our reputation. If you are passionate about hospitality, thrive in dynamic environments, and possess a keen eye for service detail, we would love for you to help us deliver memorable experiences every single night.

What is a Restaurant Supervisor?

A Restaurant Supervisor is a pivotal hospitality leader responsible for the seamless execution of dining room operations and guest satisfaction. By overseeing floor staff, managing POS systems like Toast or Micros, and ensuring adherence to health department codes, the Restaurant Supervisor maintains the balance between service speed and quality. Their expertise is essential in fostering a welcoming atmosphere, driving revenue through upselling, and ensuring that every guest interaction reflects the brand's commitment to culinary excellence.

What does a Restaurant Supervisor do?

On a daily basis, a Restaurant Supervisor directs floor flow, manages table allocations, and assists staff in resolving complex guest complaints or service lapses. They verify cash drawer accuracy, coordinate with the kitchen regarding menu updates or out-of-stock items, and conduct pre-shift briefings to align the team on daily specials and service targets. Beyond service, they utilize reporting tools like OpenTable or Resy to monitor booking patterns and track server performance metrics to ensure maximum seat utilization and efficiency.

Key responsibilities

• Manage front-of-house floor operations during high-volume service periods to ensure guest satisfaction and operational efficiency.
• Perform daily reconciliation of cash registers and credit card terminals while adhering to strict financial internal controls.
• Conduct pre-shift staff meetings to communicate menu changes, daily specials, and specific service expectations to the waitstaff.
• Monitor table turnover rates and seating arrangements using reservation platforms like OpenTable or Resy to optimize dining room capacity.
• Coach team members on suggestive selling techniques, menu knowledge, and conflict resolution strategies for handling difficult guest interactions.
• Ensure total compliance with local health department regulations, food safety handling procedures, and internal sanitation checklists.
• Analyze weekly guest feedback and service recovery logs to implement corrective actions and improve overall dining service quality.
• Coordinate with the kitchen management team to communicate customer dietary requirements, allergies, and special occasion requests effectively.

Requirements and skills

• Minimum 2+ years of experience in a supervisory or leadership role within a high-volume casual or fine-dining restaurant environment.
• Proficiency in industry-standard POS systems such as Toast, Micros, or Square, including reporting and menu configuration capabilities.
• Demonstrated ability to remain calm and decisive while managing service flow during peak business hours or unexpected staffing shortages.
• Deep understanding of ServSafe guidelines and local food handling certifications required for safe dining room management.
• Associate or Bachelor’s degree in Hospitality Management, Restaurant Administration, or a related field is strongly preferred.
• Proven track record of managing staff performance, including scheduling, conflict resolution, and on-the-floor training for new hires.
• Exceptional verbal communication skills, including the ability to build rapport with repeat guests and address concerns professionally.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as necessitated by restaurant operating hours.

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