Hospitality

Laundry Supervisor job description

A Laundry Supervisor manages high-volume hotel linen operations, overseeing equipment, quality standards, and staff to ensure guest comfort and efficiency.

Published June 8, 2025Updated May 16, 20267341 likes

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Job brief

We are looking for an detail-oriented Laundry Supervisor to join our hospitality team and ensure our guests always experience pristine, comfortable accommodations. You will lead our laundry department, managing staff workflows, optimizing machine maintenance, and upholding high-quality fabric care standards for our entire property. This role is essential to our daily operations, directly contributing to our reputation for excellence by ensuring clean, fresh linens are consistently available. If you have a passion for operational precision and thrive in a dynamic environment, we invite you to apply.

Key highlights

Supervise, train, and schedule a team of laundry attendants to maintain consistent productivity and adherence to established quality and safety standards.
Manage the daily operation of industrial laundry equipment including tunnel washers, heavy-duty dryers, and flatwork ironers to maximize throughput efficiency.
Maintain strict inventory control of linens, towels, and uniforms, performing monthly audits to monitor par levels and identify items needing replacement.
Collaborate with the Executive Housekeeper to prioritize laundry workflows based on daily occupancy reports and upcoming group arrivals or banquet events.

What is a Laundry Supervisor?

A Laundry Supervisor is a vital hospitality professional responsible for the end-to-end management of onsite or outsourced laundry operations within hotels, resorts, or commercial facilities. A Laundry Supervisor oversees the processing, drying, folding, and distribution of linens and guest garments while managing industrial laundry equipment such as tunnel washers, dryers, and steam presses. By ensuring high-quality cleaning standards and inventory precision, the Laundry Supervisor directly impacts the guest experience and overall operational profitability of the property.

What does a Laundry Supervisor do?

On a daily basis, a Laundry Supervisor monitors the performance of industrial washing machines and chemical injection systems to ensure textiles meet strict sanitation protocols and guest quality benchmarks. They supervise laundry staff, develop cleaning schedules, manage the procurement of detergents and supplies, and conduct routine inventory audits to track linen replacement costs. The Laundry Supervisor also collaborates with Housekeeping and Front Office managers to align linen availability with occupancy fluctuations and ensures all safety regulations, including OSHA and chemical handling standards, are strictly maintained.

Key responsibilities

Manage the daily operation of industrial laundry equipment including tunnel washers, heavy-duty dryers, and flatwork ironers to maximize throughput efficiency.
Supervise, train, and schedule a team of laundry attendants to maintain consistent productivity and adherence to established quality and safety standards.
Maintain strict inventory control of linens, towels, and uniforms, performing monthly audits to monitor par levels and identify items needing replacement.
Monitor chemical injection systems and water temperatures to ensure compliance with textile sanitation guidelines and prevent excessive fiber degradation.
Collaborate with the Executive Housekeeper to prioritize laundry workflows based on daily occupancy reports and upcoming group arrivals or banquet events.
Troubleshoot mechanical issues with laundry machinery, coordinating with the engineering department or external vendors for timely equipment repairs and preventative maintenance.
Analyze monthly laundry department expenses, including chemical usage and utility costs, to ensure operations remain within established budgetary parameters.
Enforce proper OSHA and facility safety protocols, ensuring all team members are trained in the safe handling of cleaning chemicals and high-heat machinery.

Requirements and skills

3+ years of experience in a commercial or hotel laundry facility, with at least one year in a lead or supervisory role.
Proficiency in operating and maintaining industrial laundry equipment, including automated tunnel systems and large-capacity washers and dryers.
Deep understanding of textile management, chemical dispensing systems, and sanitation standards required for hospitality environments.
Strong ability to manage labor schedules and workflows, ensuring alignment with varying hotel occupancy rates and high-volume demand periods.
Technical knowledge of inventory management systems or hotel property management software (PMS) to track linen assets and laundry productivity.
Demonstrated expertise in safety compliance, including a working knowledge of OSHA regulations and Material Safety Data Sheet (MSDS) protocols.
Certification in Hospitality Facilities Management or Laundry and Linen Management is highly preferred for candidates in this position.
Ability to communicate complex operational and maintenance needs effectively to diverse teams including Housekeeping, Engineering, and external vendors.

FAQs

What does a Laundry Supervisor do in a hotel?

A Laundry Supervisor oversees the entire cycle of cleaning linens, towels, and staff uniforms within a hotel setting. Their primary focus is maintaining high standards of cleanliness, ensuring the laundry department operates efficiently to support Housekeeping, and managing the maintenance of industrial-grade equipment. They also handle staff supervision, inventory audits, and chemical management to ensure a constant supply of high-quality textiles for guests.

What skills are required for a Laundry Supervisor?

Key skills include proficiency with industrial laundry machinery, knowledge of chemical safety standards, and strong organizational abilities for inventory tracking. A Laundry Supervisor must also possess leadership skills to manage and motivate a diverse team in a fast-paced environment. Additionally, candidates need to be adept at troubleshooting mechanical issues and managing operational budgets to minimize waste and costs.

Who does a Laundry Supervisor work with most closely?

The Laundry Supervisor works most closely with the Executive Housekeeper to ensure linen supplies meet daily room cleaning demands. They also interact frequently with the Engineering team to coordinate repairs for washers and dryers and with Front Office management to anticipate occupancy-driven demand. Strong interpersonal skills are required to lead their own team of laundry staff and coordinate with external chemical suppliers.

Why is the Laundry Supervisor role important for hospitality?

The Laundry Supervisor is critical because guest satisfaction in hotels is deeply tied to the quality of linens and the comfort of accommodations. By ensuring that laundry operations are timely and that fabrics are handled with professional care, they maintain the property's brand standards. An efficient laundry department prevents supply shortages, reduces linen replacement costs, and ensures the hotel can handle peak occupancy periods without compromising service quality.