Job brief
We are looking for a detail-oriented HR Shared Services Associate to join our growing HR operations team and ensure our workforce services run smoothly. In this role, you will be the primary advocate for our employees, navigating complex HRIS systems to provide accurate information on benefits, payroll, and company policies. You will have the opportunity to improve our internal processes, contribute to high-impact HR projects, and play a critical role in maintaining our organizational standards. If you are passionate about HR data, process optimization, and building a better employee experience, we invite you to apply.
Key highlights
- Execute end-to-end employee lifecycle transactions within our HRIS, including onboarding, promotions, transfers, and offboarding documentation.
- Resolve high-volume employee inquiries regarding benefits administration, payroll discrepancies, and company leave policies through an internal ticketing system.
- Maintain 100% accuracy in personnel records and electronic employee files, ensuring compliance with GDPR, HIPAA, or local labor regulations.
- Coordinate with payroll specialists to audit time-keeping data and resolve pay-related issues for multi-state or global employee populations.
What is a HR Shared Services Associate?
An HR Shared Services Associate acts as the central point of contact for an organization's HR operations, providing tiered support for employee inquiries and lifecycle management. By utilizing HRIS platforms like Workday or SAP SuccessFactors, the HR Shared Services Associate ensures data integrity, maintains compliance with regional labor laws, and optimizes administrative workflows. Their work is essential to providing a seamless employee experience, bridging the gap between high-level HR strategy and the day-to-day operational needs of the workforce.
What does a HR Shared Services Associate do?
A HR Shared Services Associate spends their day processing complex employee data, troubleshooting payroll discrepancies, and managing digital personnel records within the company’s HR portal. They serve as a vital resource for employees and managers, responding to tickets regarding benefits, leaves of absence, and company policy while coordinating onboarding and offboarding procedures. By analyzing operational metrics and service level agreements (SLAs), they identify bottlenecks in human resources delivery and implement process improvements that increase administrative efficiency.
Key responsibilities
- Execute end-to-end employee lifecycle transactions within our HRIS, including onboarding, promotions, transfers, and offboarding documentation.
- Resolve high-volume employee inquiries regarding benefits administration, payroll discrepancies, and company leave policies through an internal ticketing system.
- Maintain 100% accuracy in personnel records and electronic employee files, ensuring compliance with GDPR, HIPAA, or local labor regulations.
- Coordinate with payroll specialists to audit time-keeping data and resolve pay-related issues for multi-state or global employee populations.
- Draft and distribute clear, consistent communication regarding changes to HR policies, open enrollment periods, and organizational updates.
- Monitor HR service delivery metrics and SLAs to identify service gaps and suggest improvements to existing operational procedures.
- Conduct regular audits of HR data to ensure consistency across payroll, benefits, and performance management modules in our HRIS.
- Support HR Business Partners by generating recurring workforce reports, headcount analysis, and turnover data for leadership reviews.
Requirements and skills
- Minimum of 2-3 years of experience in HR operations, shared services, or a high-volume administrative support role.
- Advanced proficiency in enterprise HRIS platforms such as Workday, ADP Workforce Now, Oracle HCM, or SAP SuccessFactors.
- Deep understanding of federal and state labor laws, including FMLA, ADA, FLSA, and COBRA compliance requirements.
- Proven ability to manage sensitive and confidential employee information with a high degree of professional discretion.
- Strong analytical skills with the ability to interpret HR metrics and prepare data-driven reports using Excel or Google Sheets.
- HR professional certification, such as a PHR (Professional in Human Resources) or SHRM-CP, is highly preferred.
- Excellent technical writing and documentation skills, with experience creating Standard Operating Procedures (SOPs) for HR processes.
- Demonstrated ability to navigate cross-functional requests, balancing urgent employee needs with long-term administrative project timelines.
FAQs
What does a HR Shared Services Associate do on a daily basis?
A HR Shared Services Associate manages the transactional and operational side of human resources. Daily tasks include processing employee data changes in the HRIS, responding to help-desk tickets from employees regarding benefits or payroll, auditing personnel records for compliance, and preparing documentation for new hires or departures.
What skills are required to become a HR Shared Services Associate?
Key skills include technical proficiency in HRIS platforms like Workday or ADP, a solid grasp of labor laws, and strong data-entry accuracy. Additionally, the role requires effective verbal and written communication, the ability to manage time-sensitive inquiries, and a methodical approach to documenting standard operating procedures.
Who does a HR Shared Services Associate work with in an organization?
They work closely with HR Business Partners, payroll departments, and benefits administrators to ensure cohesive service delivery. They also act as a primary point of contact for employees at all levels and managers needing guidance on company policies or workforce administration processes.
Why is the HR Shared Services Associate role important for a business?
This role is critical for maintaining data integrity and ensuring that the organization remains compliant with ever-changing labor laws. By centralizing HR support, they reduce administrative friction for managers and provide employees with reliable, fast resolutions to their concerns, which directly improves employee engagement and organizational productivity.