Event Manager job description

Job brief

We are seeking a detail-oriented Event Manager to join our hospitality team and oversee the execution of diverse, high-profile events. You will serve as the primary point of contact for clients, ensuring their vision is translated into a flawless, memorable experience while maintaining our venue's reputation for service excellence. In this role, you will lead cross-departmental collaboration, manage tight timelines, and drive operational success. If you are passionate about the hospitality industry and possess an eye for detail, we invite you to help us elevate our guest experiences to the next level.

What is a Event Manager?

An Event Manager is a hospitality professional who orchestrates complex gatherings, ranging from corporate conferences to high-end social galas. By managing venue logistics, vendor contracts, and audiovisual setups, an Event Manager ensures every detail aligns with client expectations and operational standards. This role bridges the gap between vision and execution, serving as a critical touchpoint for guest satisfaction and facility revenue growth.

What does a Event Manager do?

An Event Manager executes the full lifecycle of an event, from conducting site tours and drafting banquet event orders (BEOs) to supervising on-site staff during live execution. They leverage hospitality platforms like Delphi.fdc or Cvent to track bookings, coordinate dietary requirements with culinary teams, and manage room blocks. During the event, they actively troubleshoot AV technical issues, resolve logistical hurdles, and ensure all health, safety, and fire code protocols are strictly followed.

Key responsibilities

• Manage the end-to-end planning process for diverse events, including venue layout design, vendor coordination, and specialized audiovisual requirement setups.
• Draft and distribute precise Banquet Event Orders (BEOs) to culinary, housekeeping, and front-of-house teams to ensure synchronized event execution.
• Perform site inspections with prospective clients to showcase facility capabilities and upsell service packages to meet monthly revenue targets.
• Supervise on-site event staff during high-traffic windows to guarantee adherence to service standards, grooming policies, and guest satisfaction metrics.
• Monitor event expenses and labor costs against predefined budgets, adjusting staffing levels in real-time to maintain optimal profit margins.
• Coordinate with third-party vendors, including decorators, florists, and entertainment agencies, to ensure seamless load-in and load-out procedures.
• Resolve guest complaints or service failures during events with professional composure, ensuring immediate mitigation and long-term service improvements.
• Maintain strict compliance with local health department regulations, liquor liability laws, and facility-specific safety protocols during all events.

Requirements and skills

• 3+ years of experience in event management, banquet operations, or hotel catering services within a luxury or full-service property.
• Proven proficiency in industry-standard software such as Cvent, Delphi.fdc, Opera PMS, or Tripleseat for booking and inventory management.
• In-depth knowledge of food and beverage service styles, including plated, buffet, and family-style, as well as menu planning for dietary restrictions.
• Bachelor’s degree in Hospitality Management, Event Planning, or a related field, or an equivalent combination of professional experience.
• Active certification such as the Certified Meeting Professional (CMP) designation or a valid Food Handler’s permit and alcohol service certification (TIPS).
• Exceptional ability to translate client needs into actionable technical requirements for AV and lighting technicians to ensure flawless presentations.
• Strong financial literacy with the capacity to manage departmental P&L, analyze cost-of-goods-sold, and negotiate vendor contracts for cost savings.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, to accommodate the operational demands of the hospitality industry.

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