Job brief
We are seeking a vigilant and decisive Security Dispatcher to join our Global Security Operations Center (GSOC) team. In this role, you will be the first line of defense, monitoring physical security infrastructure and orchestrating rapid responses to security breaches across our enterprise footprint. You will play a pivotal role in maintaining a safe environment for our employees while acting as the bridge between on-the-ground security personnel and local first responders. If you are a calm, tech-savvy professional who thrives in a fast-paced environment where precision communication saves lives, we invite you to apply.
Key highlights
- Monitor multi-site CCTV feeds, intrusion detection sensors, and access control panels using platforms like Genetec, LenelS2, or Avigilon.
- Execute emergency dispatch protocols by notifying internal security teams and external first responders during alarms, medical emergencies, or fire events.
- Document all security incidents and operational activities within our digital incident management system, ensuring compliance with OSHA and internal reporting standards.
- Operate mass notification systems to broadcast critical alerts, lockdowns, or safety instructions to personnel across the campus during active incidents.
What is a Security Dispatcher?
A Security Dispatcher is a mission-critical communications specialist who serves as the central nervous system for facility protection and public safety. By monitoring sophisticated Integrated Security Management Systems (ISMS) and CCTV surveillance arrays, the Security Dispatcher acts as the primary point of contact for field officers and emergency services. This role is essential for maintaining site integrity, as the Security Dispatcher ensures that security protocols, access control logs, and incident response workflows are executed with precision.
What does a Security Dispatcher do?
A Security Dispatcher manages the flow of information during high-stakes situations, ranging from routine badge access issues to active emergency evacuations. They utilize Computer-Aided Dispatch (CAD) software and mass notification systems to relay real-time data to on-site security guards, local law enforcement, and fire departments. By logging every event into a digital incident management platform, the Security Dispatcher generates the audit trails and operational intelligence required to improve site security posture and prevent future threats.
Key responsibilities
- Monitor multi-site CCTV feeds, intrusion detection sensors, and access control panels using platforms like Genetec, LenelS2, or Avigilon.
- Execute emergency dispatch protocols by notifying internal security teams and external first responders during alarms, medical emergencies, or fire events.
- Document all security incidents and operational activities within our digital incident management system, ensuring compliance with OSHA and internal reporting standards.
- Manage the lifecycle of security badges, visitor management logs, and vehicle gate access for employees, contractors, and high-profile guests.
- Operate mass notification systems to broadcast critical alerts, lockdowns, or safety instructions to personnel across the campus during active incidents.
- Conduct virtual perimeter checks and audit security camera coverage, proactively identifying blind spots or hardware failures to request immediate maintenance.
- Facilitate secure radio communications between security officers, management, and local police agencies to ensure seamless coordination during high-risk scenarios.
- Maintain high levels of operational security by strictly adhering to data privacy policies and protecting sensitive facility schematics or personnel records.
Requirements and skills
- Minimum of 2 years of experience in a GSOC (Global Security Operations Center), emergency dispatch, or military communications role.
- Advanced proficiency in industry-standard security software such as Genetec Security Center, Lenel OnGuard, or Honeywell Win-Pak.
- Proven ability to manage high-volume, mission-critical information flows while maintaining situational awareness during stressful or chaotic emergency incidents.
- Current certification or eligibility for state-level Security Officer registration (e.g., California BSIS Guard Card or Florida D License).
- Solid understanding of NFPA life safety codes and federal privacy regulations regarding the storage and dissemination of security video evidence.
- Strong technical aptitude for troubleshooting IP-based security cameras, badge readers, and biometric access control hardware issues remotely.
- Demonstrated ability to write clear, objective, and chronological incident reports suitable for legal, insurance, or human resources review.
- Commitment to working rotating shifts, including nights, weekends, and holidays, to provide 24/7 coverage for our global security operations.
FAQs
What does a Security Dispatcher do on a daily basis?
A Security Dispatcher acts as the nerve center for a facility, monitoring live CCTV feeds, alarms, and access control systems for potential breaches. They are responsible for vetting and dispatching on-site security guards to reported incidents, maintaining digital incident logs, and communicating directly with local law enforcement or EMS during emergencies. Throughout their shift, they also perform systems audits and manage badge-access permissions for staff and vendors.
What are the essential skills for a Security Dispatcher?
Essential skills include high-level technical proficiency with security software like Genetec or LenelS2 and the ability to multitask effectively under pressure. A successful Security Dispatcher must possess excellent written communication for incident reporting, strong situational awareness to interpret patterns in surveillance, and the emotional intelligence to manage stressful communications with field staff and the public.
Who does a Security Dispatcher work with most frequently?
A Security Dispatcher works as a primary liaison between various stakeholders including on-site security officers, facility managers, human resources, and safety teams. They also frequently coordinate with external law enforcement agencies, fire departments, and emergency medical services. By acting as a central point of contact, they ensure that all parties have the real-time information required to execute a coordinated and effective response.
Why is the Security Dispatcher role critical to organizational safety?
The Security Dispatcher role is critical because they provide the first point of intervention in a crisis, often determining the speed and effectiveness of the overall incident response. By identifying threats before they escalate and maintaining accurate records for legal and security audits, they protect company assets, intellectual property, and, most importantly, the safety of all individuals within the facility.