Patient Care Coordinator job description

Job brief

We are seeking an empathetic and detail-oriented Patient Care Coordinator to join our growing healthcare team and manage the end-to-end experience for our patients. In this role, you will act as a vital link between our clinical providers and those they serve, ensuring that every treatment plan is executed with precision and care. You will have the opportunity to optimize our patient intake processes and contribute to a standard of excellence that keeps our practice running smoothly. If you are passionate about medical administration and improving patient health journeys, we invite you to apply.

What is a Patient Care Coordinator?

A Patient Care Coordinator is a specialized healthcare administrator who serves as the central point of contact between patients, medical providers, and multidisciplinary clinical teams. By utilizing Electronic Health Records (EHR) systems like Epic or Cerner, a Patient Care Coordinator streamlines the patient journey from intake and insurance verification to post-treatment follow-up. This role is essential for maintaining high standards of care, ensuring operational efficiency, and upholding strict HIPAA regulatory compliance across the entire clinical practice.

What does a Patient Care Coordinator do?

On a typical day, a Patient Care Coordinator manages patient scheduling, facilitates communication between physicians and specialists, and ensures that all medical documentation is accurately recorded in the EHR system. They spend significant time coordinating care plans for patients with chronic conditions, verifying benefit eligibility with insurance providers, and addressing patient inquiries regarding treatment protocols. By managing the flow of clinical information, they reduce appointment bottlenecks and ensure that clinical teams have the necessary data to provide evidence-based care.

Key responsibilities

• Manage the end-to-end patient intake process, including medical history intake, insurance verification, and pre-authorization requests for upcoming diagnostic procedures.
• Coordinate care transitions between primary care physicians, specialists, and home health providers to ensure continuity for patients with complex medical needs.
• Document all patient interactions and treatment progress notes within our EHR system to maintain accurate and audit-ready medical records.
• Educate patients and their caregivers on post-discharge instructions, medication adherence, and follow-up appointment requirements to minimize hospital readmissions.
• Perform rigorous HIPAA compliance audits on internal processes to ensure patient data privacy and security remain at the highest institutional standards.
• Analyze patient volume data and operational metrics to identify and implement workflow improvements that decrease wait times and increase clinic throughput.
• Liaise with pharmacy benefits managers and medical insurance companies to resolve claim denials and facilitate timely access to prescribed medications.
• Lead weekly interdisciplinary team meetings to review high-acuity patient cases and adjust care delivery strategies based on updated clinical assessment data.

Requirements and skills

• Minimum of 2 years of experience in a clinical office setting, healthcare administration, or patient-facing service role.
• Advanced proficiency in navigating Electronic Health Records (EHR) platforms, such as Epic, Cerner, or Athenahealth.
• Comprehensive knowledge of medical terminology, CPT/ICD-10 coding practices, and healthcare billing cycle requirements.
• Certified Patient Care Technician (CPCT) or equivalent professional certification in medical office management is highly preferred.
• Deep understanding of HIPAA regulations and the ability to apply privacy standards to complex clinical communication workflows.
• Proven track record of managing multi-line phone systems and complex provider calendars in high-volume, outpatient clinical environments.
• Exceptional ability to de-escalate sensitive patient concerns while maintaining professional boundaries and organizational compliance standards.
• Bachelor’s degree in Healthcare Administration, Nursing, or a related field, or an equivalent combination of clinical experience and education.

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