Job brief
We are seeking a vigilant and highly organized Emergency Response Coordinator to join our protective services team and lead our site security operations. In this role, you will be responsible for overseeing the daily execution of safety policies, managing physical access controls, and serving as the point person for all emergency response initiatives. You will work closely with leadership to harden our facilities against potential threats while maintaining an environment that is both safe and compliant with industry regulations. If you are a decisive professional with a background in security, law enforcement, or incident command, we invite you to help us maintain a robust, high-security workplace.
Key highlights
- Execute comprehensive risk assessments to identify vulnerabilities across physical facilities and digital security infrastructure.
- Monitor live surveillance feeds using VMS platforms to detect security breaches or unauthorized site activity in real-time.
- Lead multi-departmental emergency drills, including active shooter, fire, and natural disaster evacuation procedures.
- Coordinate active incident responses, maintaining clear communication with law enforcement, first responders, and internal leadership.
What is a Emergency Response Coordinator?
An Emergency Response Coordinator is a specialized safety professional responsible for the strategic oversight of protective services, incident mitigation, and facility security. This role requires managing complex security infrastructure, including integrated access control systems and high-definition surveillance networks, to ensure the physical integrity of organizational assets. By developing comprehensive emergency preparedness plans and maintaining compliance with safety regulations, the Emergency Response Coordinator plays a vital role in minimizing risk and protecting human life during critical incidents.
What does a Emergency Response Coordinator do?
On a daily basis, an Emergency Response Coordinator monitors physical security systems, conducts site-wide vulnerability assessments, and coordinates with internal departments to maintain operational safety. They manage incident response workflows, often acting as the primary liaison during emergency situations, coordinating directly with local law enforcement, fire departments, and EMS agencies. Additionally, they produce detailed incident analysis reports, maintain digital security logs, and refine evacuation and lockdown protocols to ensure the organization remains resilient against emerging threats.
Key responsibilities
- Execute comprehensive risk assessments to identify vulnerabilities across physical facilities and digital security infrastructure.
- Monitor live surveillance feeds using VMS platforms to detect security breaches or unauthorized site activity in real-time.
- Draft detailed incident reports, including root cause analysis and corrective action plans for all security-related occurrences.
- Lead multi-departmental emergency drills, including active shooter, fire, and natural disaster evacuation procedures.
- Control and audit physical access protocols, ensuring that badge management and visitor entry systems function correctly.
- Coordinate active incident responses, maintaining clear communication with law enforcement, first responders, and internal leadership.
- Enforce organizational safety standards, ensuring full compliance with OSHA mandates and local security-related ordinances.
- Conduct recurring site patrols to verify the integrity of perimeter fencing, lighting systems, and emergency exits.
Requirements and skills
- Proven experience as a Security Officer, Dispatcher, or Emergency Response Coordinator within a professional environment.
- In-depth knowledge of physical security technologies, including CCTV operation, biometric access controls, and alarm monitoring systems.
- Strong proficiency in drafting formal incident documentation and maintaining accurate, audit-ready security logs.
- Advanced certification in Emergency Medical Response (EMR) or CPR/AED/First Aid from a recognized certifying body.
- Familiarity with NIMS (National Incident Management System) and ICS (Incident Command System) protocols during crisis situations.
- Demonstrated ability to maintain composure and execute tactical decision-making during high-stress emergency scenarios.
- Valid state-issued security guard license or law enforcement certification, with a clean professional and criminal record.
- Experience interacting effectively with regulatory bodies, private security contractors, and municipal public safety agencies.
FAQs
What does an Emergency Response Coordinator do on a daily basis?
An Emergency Response Coordinator is primarily responsible for monitoring security systems, patrolling facilities, and conducting proactive risk assessments to prevent incidents. They manage incident response workflows, maintain security logs, and ensure that all safety policies and emergency protocols are strictly followed by staff and visitors. Their daily work involves significant coordination with facility management and external public safety stakeholders to ensure a rapid, effective response to any security threat.
What are the essential skills for an Emergency Response Coordinator?
Essential skills include situational awareness, technical proficiency with surveillance and access control systems, and expert-level incident reporting. An effective coordinator must possess strong decision-making capabilities under pressure, excellent verbal communication for incident command, and a detailed understanding of safety regulations like OSHA or NIMS. A calm, methodical approach to high-stakes situations is considered the most critical trait for success in this role.
Who does an Emergency Response Coordinator work with?
They work closely with a diverse group of stakeholders, including internal leadership, HR teams, facility staff, and external first responders such as police, fire, and EMS personnel. They frequently act as the bridge between the organization’s management and local law enforcement during investigations or emergencies. Building strong, collaborative relationships with these parties is key to ensuring a smooth response during time-sensitive security events.
Why is an Emergency Response Coordinator important to an organization?
This role is critical because it ensures the continuity of business operations while protecting the most valuable assets: people and infrastructure. By identifying vulnerabilities before they are exploited and maintaining high-level readiness for emergencies, the coordinator directly reduces liability and improves workplace safety. Their presence provides a necessary layer of protection that allows the organization to mitigate risks associated with theft, violence, or environmental hazards.