Administrative

Business Support Officer job description

A Business Support Officer manages executive scheduling, coordinates operational workflows, and maintains critical business documentation using CRM systems and project management tools.

Published July 3, 2024Updated May 9, 20261976 likes

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Job brief

We are seeking a detail-oriented Business Support Officer to join our executive operations team and drive administrative excellence across our growing organization. In this pivotal role, you will manage complex scheduling for senior leadership, coordinate cross-departmental projects, and maintain the systems that keep our business running smoothly. You'll work directly with executives, department managers, and external stakeholders while leveraging modern business technology to optimize processes and enhance organizational efficiency. If you excel at managing competing priorities, thrive in a dynamic corporate environment, and take pride in enabling leadership success, this role offers significant growth potential.

Key highlights

Manage complex executive calendars using Microsoft Outlook and Calendly, coordinating meetings across multiple time zones while optimizing schedule efficiency and minimizing conflicts
Coordinate quarterly board meetings, annual shareholder events, and strategic planning sessions, managing logistics, catering, AV setup, and confidential documentation distribution
Maintain accurate employee records and onboarding documentation in HRIS systems like BambooHR or Workday, ensuring compliance with employment law and company policies
Prepare comprehensive expense reports, travel reconciliations, and budget tracking spreadsheets using Excel and corporate expense management platforms such as Concur or Expensify

What is a Business Support Officer?

A Business Support Officer is an administrative professional who serves as the operational backbone for management teams, coordinating complex scheduling, maintaining compliance documentation, and streamlining business processes. Working with enterprise software such as Microsoft Office 365, Salesforce, and project management platforms like Asana or Monday.com, Business Support Officers ensure seamless information flow between departments while managing confidential executive communications. Their expertise in process optimization and stakeholder coordination directly impacts organizational efficiency and executive productivity across multi-departmental operations.

What does a Business Support Officer do?

A Business Support Officer manages executive calendars using scheduling software like Calendly or Outlook, coordinates board meetings and client presentations, and maintains accurate CRM records in systems such as HubSpot or Salesforce. They prepare detailed expense reports, travel itineraries, and quarterly business reviews while ensuring compliance with corporate governance policies and data protection regulations. Throughout the week, they liaise with C-suite executives, department heads, and external vendors to facilitate seamless communication and resolve operational bottlenecks that could impact business continuity.

Key responsibilities

Manage complex executive calendars using Microsoft Outlook and Calendly, coordinating meetings across multiple time zones while optimizing schedule efficiency and minimizing conflicts
Coordinate quarterly board meetings, annual shareholder events, and strategic planning sessions, managing logistics, catering, AV setup, and confidential documentation distribution
Maintain accurate employee records and onboarding documentation in HRIS systems like BambooHR or Workday, ensuring compliance with employment law and company policies
Prepare comprehensive expense reports, travel reconciliations, and budget tracking spreadsheets using Excel and corporate expense management platforms such as Concur or Expensify
Process procurement requests and vendor invoices through ERP systems like NetSuite or SAP, ensuring proper approval workflows and budget adherence across departments
Draft executive communications, board presentations, and quarterly business reports using PowerPoint and Word, maintaining consistent branding and messaging standards
Coordinate travel arrangements including flights, accommodations, and ground transportation while managing travel policy compliance and cost optimization for executive teams
Monitor office supply inventory and facility maintenance requests, liaising with vendors and service providers to ensure uninterrupted business operations and workspace functionality

Requirements and skills

Bachelor's degree in Business Administration, Office Management, or related field with demonstrated administrative experience in corporate environments
Advanced proficiency in Microsoft Office 365 suite, particularly Excel for financial reporting and PowerPoint for executive presentations and board materials
Experience with CRM platforms such as Salesforce, HubSpot, or Pipedrive for maintaining client and stakeholder relationship records
Familiarity with project management tools like Asana, Monday.com, or Trello for coordinating cross-departmental initiatives and tracking deliverables
Knowledge of HRIS systems including BambooHR, Workday, or ADP for employee record management and onboarding process coordination
Demonstrated ability to handle confidential information including executive compensation, strategic planning documents, and sensitive client communications with complete discretion
Strong written communication skills with experience drafting executive-level correspondence, meeting minutes, and formal business documentation
Exceptional time management abilities with proven track record of managing competing priorities for multiple executives while maintaining accuracy and meeting tight deadlines

FAQs

What does a Business Support Officer do on a daily basis?

A Business Support Officer handles executive calendar management, coordinates meetings and travel arrangements, maintains employee records in HRIS systems, and processes procurement and expense reports. Daily tasks include managing Outlook calendars across time zones, preparing PowerPoint presentations for leadership meetings, updating CRM records, and coordinating with vendors and service providers. They serve as the communication hub between executives, department heads, and external stakeholders while ensuring all administrative workflows comply with corporate policies and regulatory requirements.

What skills and qualifications are needed to become a Business Support Officer?

Business Support Officers typically need a bachelor's degree in business administration or related field, plus strong proficiency in Microsoft Office 365, CRM systems like Salesforce or HubSpot, and HRIS platforms such as BambooHR or Workday. Essential skills include advanced Excel for financial reporting, executive-level written communication, and the ability to handle confidential information with complete discretion. Experience with project management tools like Asana or Monday.com, expense management systems like Concur, and corporate travel booking platforms significantly enhances candidacy for these roles.

Who does a Business Support Officer work with in an organization?

Business Support Officers work closely with C-suite executives, senior management teams, department heads, and board members, providing direct administrative support for strategic initiatives and daily operations. They regularly coordinate with HR teams for onboarding processes, finance departments for expense reporting and procurement, and external vendors for office management and travel services. The role requires strong relationship management skills as Business Support Officers often serve as the primary point of contact between executives and internal teams, clients, and business partners.

What is the career growth potential for a Business Support Officer?

Business Support Officers can advance to senior administrative roles such as Executive Assistant to CEO, Office Manager, or Operations Coordinator, with salary ranges typically increasing from $40,000-55,000 to $65,000-85,000+ depending on location and company size. The role provides excellent exposure to executive decision-making, strategic planning processes, and cross-departmental operations, making it an ideal stepping stone to project management, operations management, or business analyst positions. Many Business Support Officers leverage their organizational skills and business knowledge to transition into specialized roles in HR, finance, or business operations management.